Right of withdrawal

If you purchase a course or a book from our web shop and you are a consumer, i.e., you purchase this as a natural person and not as a legal person, you have, according to law, the right to withdraw your purchase under certain circumstances, as further specified below. You do not need to provide any reason for exercising your right of withdrawal.

  1. Physical Books

1.1 If you want to exercise your right of withdrawal, please contact us within 14 days counted from the receipt of the book at finance@mscnordics.com and include the following information: order number, your name and your contact information and a specification of which purchase you wish to return. You may also use this form, but you do not have to use it.

1.2 You are responsible to pay the shipping costs for the return. The books shall be sent to the following address:

MS&C Nordics AB

Redegatan 1B

SE-42677 Västra Frölunda

Sweden

1.3 The return shall take place without undue delay and no later than 14 days counted from the date on which you notified us that you have chosen to exercise your right of withdrawal.  

  1. Digital Courses

2.1 If you want to exercise your right of withdrawal, please contact us within 14 days counted from the date of the order, at finance@mscnordics.com and include the following information: order number, your name and your contact information and a specification of which purchases you wish to return. You may also use this form, but you do not have to use it.

2.2 For purchases of digital courses, you may only exercise your right of withdrawal in accordance with the following:

2.2.1 For one-day courses: You may only exercise your right of withdrawal before the date on which the course takes place. So, the 14-day period may be shorter in certain cases, depending on how early you have placed your order of the course. For example, if you order a course on the 1st of January, and the course is planned to take place on the 10th of January, it is not possible to exercise your right of withdrawal on the 11th of January, since you have then participated in the course and taken part of the offering. However, if you instead order the course on the 23rd of December, you may then exercise your right of withdrawal until the 6th of January.

2.2.2 For courses which take place over two or more days: You may only exercise your right of withdrawal for the course dates which have not yet taken place. So, the 14-day period may be shorter in certain cases, depending on how early you have ordered the course. For example, if you order a two-day course on the 1st of January, and the course is planned to take place on the 10th of January and the 15th of January, it is not possible to exercise your right of withdrawal on the 11th of January for the entire course, since you have then already participated in the first course date and taken part of the offering. You may, however, exercise your right of withdrawal for the course date of the 15th of January, and you will then be refunded 50% of the course. The refund will be calculated as follows: number of course days not yet participated in (and which are within the 14-day period) divided with the number of course days in total. 

  1. General Terms for Right of Withdrawal

3.1 If you exercise your right of withdrawal and have the right to do so in accordance with the provisions above, we will refund you the payments we have received from you for the product or service for which you have exercised your right of withdrawal. The refund shall take place without undue delay and not later than 30 days counted from (i) for physical books: when we have received the book and ii) for digital courses: when we have received your notification of that you have decided to exercise your right of withdrawal. We will use the same payment measures for the refund that you used when you paid us for the purchase. The refund will not cost you anything (except for shipping costs for the return shipping of physical books).

  1. No Right of Withdrawal for Legal Persons

4.1 Please note that legal persons do not have the right of withdrawal. All sales are final.